How to check in at a hotel

Summer is coming, so why not learn how to check in at a hotel. Watch the video and do the activity below.

1. What does the receptionist say to welcome the two women?
2. What do the two women say to him after he welcomes them?
3. What kind of reservation do they have?
4. What room do they have?
5. Where is the room?
6. How long are they going to stay?
7 What happened to the woman's sister's luggage?
8. What does the receptionist ask them for?
9. What's the ckeck-out time?
10. What can they do if they need any assistance?